All of Good Life Retreats’ Properties have been visited and inspected by our team to meet minimum quality standards regarding safety, access, and cleanliness, and should be consistent with the description provided by our homes’ managers/owners. If a Guest who books and pays for a vacation rental property suffers a ‘Travel Issue’ because the property does not meet Good Life Retreats’ quality standards, the Guest may be eligible for a refund in accordance with the Guest Refund Policy.
Good Life Retreats will (at our discretion) either provide the Guest with a refund or use reasonable efforts to find and book the Guest at another comparable Property for any unused nights left in your reservation. The amount of any refund will depend on the nature of the Travel Issue suffered.
A valid ‘Travel Issue‘ generally falls into three categories:
(1) The Property’s owner/manager cancels a reservation 24 hours or less before the check-in time of the reservation, or fails to provide the Guest with the reasonable ability to access the Property.
(2) The description of the Property in the listing on the Site is materially different from the actual Property (such as the Property’s size, special amenities or location).
(3) The Property is not generally clean or safe.
To submit a valid claim for a refund, a Guest is required (a) to bring the Travel Issue to our attention within 24 hours after the check-in time of your reservation (including photographs or other evidence) and respond to our requests for information or cooperation, (b) not have directly or indirectly caused the Travel Issue and (c) to have used reasonable efforts to try to remedy the circumstances of the Travel Issue with the Property’s owner/manager prior to making a claim for a Travel Issue.
If you still have questions regarding the policy, please contact us.